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RCV3: ITIL® Capability: Release, Control & Validation (RCV) v3

Guaranteed to Run Scheduled Fully Booked
Location
Christchurch
Wellington
Jul 2019
22
22
Sep 2019
2
Nov 2019
25
Code: RCV3
Length: 5 Days
Overview

Learn how to use the ITIL® release, control, and validation processes, activities, and functions to achieve operational excellence.

Delivery format(s)
On-Site
On-Site
On-Demand
On-Demand
Classroom
Classroom
OBJECTIVES
Release, Control & Validation (RCV) represents the capability of a set of core ITIL V3 processes to properly plan for service transition; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realised while minimising adverse effects.

Additionally, the organisation will be able to transfer the right level of knowledge to the right people, through an effective and efficient Configuration and Knowledge Management systems.

This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to RCV. By understanding the implementation considerations for RCV, IT staff will be better equipped to fulfil the transitional capabilities and competencies required to support the entire Service Lifecycle approach.

Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

This class is also available as On-Demand - 6-month subscription.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

PREREQUISITES
  • ITIL Foundation Certification (v3 or newer) required
  • Two to four years of relevant work experience
WHAT YOU’LL LEARN
  • Importance of Service Management as a practice concept and Service Transition principals, purpose, and objective
  • Importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • Measure ITIL Release, Control, and Validation
  • Importance of IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control and Validation
WHO SHOULD ATTEND
  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT
COURSE OUTLINE

1. Release, Control, and Validation

  • Processes
  • Purpose and Objectives
  • Scope of Service Transition in Relation to the RCV Processes
  • Service Transition Value to the Business
  • RCV Processes Interaction with Other Lifecycle Stages
  • Developing an Effective Service Transition Strategy
  • Key Initiatives for Preparing for Effective Service Transition
  • Planning and Coordinating Service Transition Activities
  • Service Transition Process Support

2. Service Asset and Configuration Management

  • Purpose and Objectives of SACM
  • Scope of SACM
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in SACM
  • CSFs and KPIs
  • Challenges and Risks
  • SACM Activities Performed by Service Operation
  • Roles and Responsibilities

3. Change Management

  • Purpose and Objectives
  • Scope of the Change Management Process
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Role of the Configuration Management System in the Change Management Process
  • CSFs and KPIs
  • Daily Operational Activities
  • Managing Organizational and Stakeholder Change as Part of Continual Service Improvement (CSI)
  • Challenges and Risks
  • Roles and Responsibilities

4. Change Evaluation

  • Purpose and Objectives
  • Scope of Change Evaluation
  • Business Value
  • Policies and Principles
  • Key Terminology
  • Activities, Methods, and Techniques
  • Evaluation Report Contents
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

5. Release and Deployment Management

  • Purpose and Objectives
  • Scope of the Release and Deployment Management Process
  • Business Value
  • Policies
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Release and Deployment Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Release and Deployment Management Activities Performed by Service Operations
  • Roles and Responsibilities

6. Service Validation and Testing

  • Purpose and Objectives
  • Scope of the Service Validation and Testing Process
  • Business value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

7. Request Fulfillment

  • Purpose and Objectives
  • Scope of Request Fulfillment
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process interfaces
  • Information Management in Request Fulfillment
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

8. Knowledge Management

  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Knowledge Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Relationship Between CSI and the Knowledge Management Process
  • Roles and Responsibilities

9. Technology and Implementation Considerations

  • Generic Technology Requirements to Support Process Capabilities
  • Managing a Change in Operations
  • Service Operation Use of Project Management Approaches
  • Assessing and Managing Risk in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management Tools
  • Collaboration
  • Configuration Management System
  • Planning the Implementation of Service Management Tools
  • Implementation Considerations

10. Exam Preparation/Mock Exam

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