This course provides critical learning points for IT staff looking to acquire specific knowledge about ITIL terminology, organisational structures, roles, functions and process activities related to PPO. By understanding the implementation considerations for PPO, IT staff will be better equipped to fulfil the design capabilities and competencies required to support the entire Service Lifecycle approach.
Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
This class is also available as On-Demand - 6-month subscription.
Auldhouse is the Authorised Delivery Partner for Pink Elephant.