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PDWD: Workplace Diversity Training

Guaranteed to Run Scheduled Fully Booked
Jun 2022
Sep 2022
Dec 2022
Code: PDWD
Length: 1 Day

Learn to understand diversity and to be able to include cultural diversity as part of the work-place culture.

Delivery format(s)
In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace.This course is delivered in partnership with PD Training.


  • Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
  • Gain effective strategies for removing barriers to diversity in the workplace
  • Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
  • Learn the importance of non-verbal communication, both one's own and that of others
  • Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
  • Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organisation
  • Gain a professional approach to record, analyse and resolve situations involving diversity
  • Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating
Lesson 1 - Getting Started 
  • Workshop Objectives
Lesson 2 - Understanding Diversity 
  • What is Diversity?
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
Lesson 3 - Understanding Stereotypes 
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding what this Means
Lesson 4 - Breaking Down the Barriers 
  • Changing your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes
Lesson 5 - Verbal Communication Skills 
  • Listening and Hearing: They aren't the same thing
  • Asking Questions
  • Communicating with Power
Lesson 6 - Non-Verbal Communication Skills 
  • Body Language
  • The Signals you Send to Others
  • It's not WHAT you say, It's HOW you say it
Lesson 7 - Being Proactive 
  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination
Lesson 8 - Coping with Discrimination 
  • Identifying if you have been Discriminated against
  • Methods of Reprisal
  • Choosing a Course of Action
Lesson 9 - Dealing with Diversity Complaints as a Person 
  • What to do if you're Involved in a Complaint
  • Understanding your Role
  • Creating a Support System
Lesson 10 - Dealing with Diversity Complaints as a Manager 
  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path
Lesson 11 - Dealing with Diversity Complaints as an Organisation 
  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint
Lesson 12 - Wrapping Up 
  • Words from the Wise
  • Action Plans and Evaluations

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