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PDWD: Workplace Diversity Training

Guaranteed to Run Scheduled Fully Booked

Location

Christchurch

Jun 2022

Sep 2022

Dec 2022

Code: PDWD

Length: 1 Day

Overview

Learn to understand diversity and to be able to include cultural diversity as part of the work-place culture.

Delivery format(s)

On-Site

Classroom

OBJECTIVES

In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace.This course is delivered in partnership with PD Training.

PREREQUISITES

None.

WHAT YOU’LL LEARN

Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
Gain effective strategies for removing barriers to diversity in the workplace
Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
Learn the importance of non-verbal communication, both one's own and that of others
Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organisation
Gain a professional approach to record, analyse and resolve situations involving diversity
Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

COURSE OUTLINE

Lesson 1 - Getting Started Workshop Objectives	Lesson 2 - Understanding Diversity What is Diversity? Related Terms and Concepts A Brief History A Legal Overview
Lesson 3 - Understanding Stereotypes Stereotypes vs. Biases Identifying Your Baggage Understanding what this Means	Lesson 4 - Breaking Down the Barriers Changing your Personal Approach Encouraging Workplace Changes Encouraging Social Changes
Lesson 5 - Verbal Communication Skills Listening and Hearing: They aren't the same thing Asking Questions Communicating with Power	Lesson 6 - Non-Verbal Communication Skills Body Language The Signals you Send to Others It's not WHAT you say, It's HOW you say it
Lesson 7 - Being Proactive Encouraging Diversity in the Workplace Preventing Discrimination Ways to Discourage Discrimination	Lesson 8 - Coping with Discrimination Identifying if you have been Discriminated against Methods of Reprisal Choosing a Course of Action
Lesson 9 - Dealing with Diversity Complaints as a Person What to do if you're Involved in a Complaint Understanding your Role Creating a Support System	Lesson 10 - Dealing with Diversity Complaints as a Manager Recording the Complaint Identifying Appropriate Actions Choosing a Path
Lesson 11 - Dealing with Diversity Complaints as an Organisation Receiving a Complaint Choosing a Response Learning from the Complaint	Lesson 12 - Wrapping Up Words from the Wise Action Plans and Evaluations