PDFSPA: Foundation Skills for Elite Personal and Executive Assistants

This course empowers your executive, personal assistant with the skills and techniques to become even more efficient, productive and professional.This course provides personal assistants with the techniques to become well-organised, efficient and well-prepared for today’s evolving workplace. Participants in this course will enhance and develop their skills to communicate effectively with all levels of staff.Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques and more.This course is delivered in partnership with PD Training.

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In this course, participants will learn how to:

• Become highly organised using smart, efficient systems
• Learn to manage time more effectively & strategically
• Master prioritisation of time, complete all important tasks and help their manager do the same
• Learn highly effective verbal and nonverbal communication techniques
• Become more proactive and empowered in their role
• Learn to communicate more effectively with their manager
• Gain an insight into the importance of caring for themselves
• Learn how to make the most of their 'Team of Two'

EA's and Personal Assistant play a big role in an organisation in New Zealand, as they are the primary point of contact for internal and external clients and business partners. PA's perform a wide array of jobs each work day, such as following-up communications and schedules, managing meetings and recording important meetings minutes. Enhance your personality and job skills through enrolling in the Foundation Skills for Elite PA's and EA's training course from PD Training.

In this Foundation Skills for Elite PA's and EA's Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.
The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

Lesson 1- The Effective PA   Welcome The skills and attributes of an effective PA/EA Role Defined Reflection	Lesson 2 - Your winning style and how best to communicate with your Manager  Step 1: LDP Review – Communication Evolution Tool Understanding the Counsellor Understanding the Coach Understanding the Driver Understanding the Advisor Step 2: Adapt your Approach to be effective Do’s and Don’ts when interacting with the Counsellor Planning my future Communication strategies with “Counsellor’s” Do’s and Don’ts when interacting with the Coach Planning my future Communication strategies with “Coach’s” Do’s and Don’ts when interacting with the Driver Planning my future Communication strategies with “Driver’s” Do’s and Don’ts when interacting with the Advisor Planning my future Communication strategies with “Advisor’s” Reflection
Lesson 3 - Set up for Success  Your Web of Influence Key Personnel in Depth Template Management (PIT) Personal Information Template Reflection	Lesson 4 - Working in Sync  Email Management Email Etiquette Create the email however direct replies to someone else Manage your inbox Follow the READ principle and stay on top of your email Manage your inbox with Flags and Rules Reflection
Lesson 5 - Time Management  Block out times for your Manager Organised Review and Preparation Times Reflection	Lesson 6 - Prioritisation to keep you on Track  That’s a WRAP – getting it all done on time WRAP Technique Ranking Priorities Anticipating Time for Tasks – using PERT Beyond Goal Setting The SMARTR Framework Writing SMARTR Goals -- Template SMARTR Goal Template Additional Tips Goals Deconstructed Reconstruct your SMART goal Reflection
Lesson 7 - Meetings to run without a Hitch!  Meeting Checklist Meeting Checklist Template Agenda Creation Meeting Agenda Template Keep the meeting on time - planned time interrupters Minute Taking that you can understand Composing your Minutes What can you do to help yourself? Reflection	Lesson 8 - Reflections  Create an Action Plan Accountability = Action