Length: 1 Day
Learn skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
This course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
WHAT YOU’LL LEARN
In this course you will:
- Develop a heightened awareness of the potential perils of digital communication
- Master effective email structures to achieve clarity and successful communication
- Learn to write for the reader, starting with effective subject lines
- Make the most of 'email estate'
- Carefully consider the email recipients
- Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
- Perfect grammar because it matters
- Format messages for readability
- Learn to write professionally and brand Broadcast emails
- Learn to avoid senders regret by proof reading
- Understand 'netiquette'
- Master the inbox using some core principles and email functions
A new international workplace survey has found that 83% of New Zealanders use email, Internet, or both while at work, and most are convinced it makes them more productive. With this growing trend in modern business communication within New Zealand, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary.
This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
|Lesson 1 -
||Lesson 2 -
Introduction to Email Etiquette
|Lesson 3 -
Create Structure for Success
||Lesson 4 -
Rules of Thumb
|Lesson 5 -
||Lesson 6 - Formatting your Email Message
|Lesson 7 -
||Lesson 8 -
Proofreading Does Pay
|Lesson 9 - Polishing Your Cyber Manners
||Lesson 10 -
|Lesson 11 -
Managing Email Overload
||Lesson 12 -