Training Courses

search courses

PDDCC: Delivering Constructive Criticism

Guaranteed to Run Scheduled Fully Booked
Location
Auckland
Christchurch
Dec 2020
8
Mar 2021
18
Jun 2021
23
Sep 2021
22
Dec 2021
8
Code: PDDCC
Length: 1 Day
Overview

Providing criticism, even when positive, is one of the most challenging tasks. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
This course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.This course is delivered in partnership with PD Training.
PREREQUISITES

None.

WHAT YOU’LL LEARN

After completing this course, participants will have learned to:

  • Determine the right place to give feedback
  • Consider informal feedback
  • Gather facts on the issue
  • Create an action plan
  • Practice tone
  • Control and create an impact
  • Criticise in private, praise in public
  • Create a safe environment for providing criticism
  • Monitor body language
  • Develop understanding and active listening
  • Be collaborative
  • Set goals
  • Check emotions and outbursts
  • Diffuse negative emotions including anger
  • Understand what not to do
  • Measure results
COURSE OUTLINE
Lesson 1- Getting Started
  • Workshop Objectives
  • The Parking Lot
  • Action Plan
Lesson 2 - When Should Feedback Occur?
  • Repeated Events or Behaviour
  • Breaches in Company Policy
  • When Informal Feedback Has Not Worked
  • Immediately After the Occurrence
  • Case Study
Lesson 3 - Preparing and Planning
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
Lesson 4 - Choosing a Time and Place
  • Check the Ego at the Door
  • Criticise in Private, Praise in Public
  • It Has to Be Face to Face
  • Create a Safe Atmosphere
  • Case Study
Lesson 5 - During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
Lesson 6 - During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Always Keep Emotions in Check
  • Case Study
Lesson 7 - Setting Goals
  • SMART Goals
  • The Three P's
  • Ask for Their Input
  • Be as Specific as Possible
  • Case Study
Lesson 8 - Diffusing Anger or Negative Emotions
  • Choose the Correct Words
  • Stay on Topic
  • Empathise
  • Try to Avoid 'You Messages'
  • Case Study
Lesson 9 - What Not to Do
  • Attacking or Blaming
  • Not Giving Them a Chance to Speak
  • Talking Down
  • Becoming Emotional
  • Case Study
Lesson 10 - After the Session (I)
  • Set a Follow-Up Meeting
  • Make Yourself Available
  • Be Very Specific with the Instructions
  • Provide Support and Resources
  • Case Study
Lesson 11 - After the Session (II)
  • Focus on the Future
  • Measuring Results
  • Was the Action Plan Followed?
  • If Improvement is Not Seen, Then What?
  • Case Study
Lesson 12 - Wrapping Up
  • Words from the Wise
  • Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Enquiry Form