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PDCS: Communication Skills

Guaranteed to Run Scheduled Fully Booked
Location
Auckland
Wellington
Christchurch
Oct 2020
28
28
28
Nov 2020
26
26
26 26
Dec 2020
18
18
18
Code: PDCS
Length: 1 Day
Overview

Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
Good communication skills are crucial for success in any business. In this Communication Skills training course, you'll discover things like how different personality types influence communication, what your communication preferences are and how to recognise the preferences of others.Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and questioning skills and explore the importance of understanding body language.This course also teaches you how to adjust your communication approach, so your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.This course is delivered in partnership with PD Training.
PREREQUISITES

None.

WHAT YOU’LL LEARN

In this course participants will:

  • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
  • Learn to recognise other people's personality types and communication preferences
  • Learn to adjust your own communication approach based on need and situation
  • Understand barriers to effective communication and how to overcome them
  • Learn how to effectively utilise tone
  • Master the S.T.A.R. method for speaking on the spot
  • Learn to use body language appropriately
  • Learn to listen actively and effectively
  • Gain insight into asking open questions
  • Become a more effective communicator through the use and application of practical tools
WHO SHOULD ATTEND

This class is for those who want to communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.

COURSE OUTLINE

This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.   

Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. 

Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.   

This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.  

Lesson 1 - Communication is key to success
  • 5 Habits of Highly Effective Communicators
  • Reflection
Lesson 2 - LDP – Communication Evolution Tool
  • Adjusting your style for a better approach:
  • Communicating when stressed
  • Reflection
Lesson 3 - Bridge the Gap to Communication Barriers
  • The Communication Process 
  • Types of Barriers
  • Self-Awareness – Johari Window
  • Reflection
Lesson 4 - Beyond Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Para-Verbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
  • Reflection
Lesson 5 - Active Listening
  • 8 Common Barriers to Effective Listening and how to overcome them
  • Quadrant of cognitive/explanatory styles
  • Understanding Active Listening
  • Sending Good Signals to Others
  • Ladder of Inference
  • Reflection
Lesson 6 - Asking Good Questions
  • Open Questions
  • Closed Questions
  • Probing Questions
  • Reflection
Lesson 7 - Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Using “I” Messages
  • Active Constructive Response - ACR
  • Reflection
Lesson 8 - Reflections
  • Create an Action Plan
  • Accountability = Action 

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