PDC&M: Coaching and Mentoring

Coaching and mentoring employees in New Zealand helps to boost productivity, creates a healthier work environment, ensures smooth functioning of business processes and improves moral. As human resources are the key in any organisation, it is important to coach and mentor them appropriately to reduce attrition and improve staff retention.This course provides you with a deep understanding and the skills required to properly implement important mentoring techniques such as goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more. This course is delivered in partnership with PD Training.

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps
• Learn how to develop a complete plan, including motivational opportunities to drive accomplishment
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back
• Know when it is the right time to stop coaching an employee
• Learn to continue to transition an employee to other opportunities for continued growth

Lesson 1 - Coaching and Mentoring Defined  What is Coaching? What is Mentoring? Introducing the GROW Model	Lesson 2 - Setting Managable Goals  Goals in the Context of GROW Identifying Appropriate Goal Areas Setting SMART Goals
Lesson 3 - Understanding the Reality  Getting a Picture of Where you are Identifying Obstacles Exploring the Past	Lesson 4 - Developing Other Options  Identifying Paths Choosing your Final Approach Structuring a Plan
Lesson 5 - Wrapping it all Up  Creating the Final Plan Identifying the First Step Getting Motivated	Lesson 6 - The Importance of Trust  What is Trust? Trust and Coaching Building Trust
Lesson 7 - Providing Feedback  The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development	Lesson 8 - Overcoming Roadblocks  Common Obstacles Re-Evaluating Goals Focusing on Progress
Lesson 9 - Reaching the End  How to know when you've Achieved Success Transitioning the Coachee Wrapping it all up	Lesson 10 - How Mentoring Differs from Coaching  The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship