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PDASEA: Advanced Skills for Elite Personal and Executive Assistants

Guaranteed to Run Scheduled Fully Booked
Location
Auckland
Christchurch
Wellington
Jul 2019
10
10
Aug 2019
20
20
20
Oct 2019
4
4
Nov 2019
12
Dec 2019
17
Code: PDASEA
Length: 1 Day
Overview

During this course, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES

The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This course is delivered in partnership with PD Training.

WHAT YOU’LL LEARN

After completing this course, participants will have learned to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations
COURSE OUTLINE

During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.

Lesson 1 - The Advanced Elite PA and EA
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Lesson 2 - Working with your Manager 
  • LDP Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
  • Adjusting your style for a better approach:
  • Reflection
Lesson 3 - Handling Difficult and Demanding People in the workplace 
  • Four General Intents Shaping Behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Lesson 4 - Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s 
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Lesson 5 - Managing the Office 
  • Delegation below, sideways and upwards
  • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Lesson 6 - Social Media Management 
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Lesson 7 - Work – Life Balance 
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Lesson 8 - Reflections 
  • Create an Action Plan
  • Accountability = Action

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