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KCSI: KCS v6 Leadership Workshop

Guaranteed to Run Scheduled Fully Booked
Location
Wellington
Apr 2020
3
Jun 2020
26
Oct 2020
2
Code: KCSI
Length: 1 Day
Overview

This 1-Day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization. The right KCS leadership training makes all the difference. Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
This 1-Day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization. The right KCS leadership training makes all the difference.
WHAT YOU’LL LEARN

In this one-day training program, leaders will:

·  Learn what KCS is, and what it can do for them and their teams

·  Gain an appreciation for the KCS principles and practices

·  Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement

·  Gain the knowledge to enable you to identify the links between your organization’s goals and KCS 

·  Understand value-based metrics in evaluating employees 

·  Learn how to measure the value of knowledge work, and how to set appropriate goals

·  Gain insights on how to develop an environment that motivates employees

·  Develop an understanding of how to communicate about KCS to different stakeholders in the organization, and to create excitement about and buy-in for KCS

WHO SHOULD ATTEND

Knowledge Managers, Contact Center/Service Desk Managers, those who want a good understanding of KCS practices, the leadership needed for culture change, communications, and measurement of success. 

On-site workshops at your company’s location can also be arranged. 

COURSE OUTLINE

Courses are led by CATALYNK Limited KCS® Trainers, certified by The KCS Academy to deliver this course

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