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KCS: KCS V6 Practices Workshop

Guaranteed to Run Scheduled Fully Booked
Location
Wellington
Oct 2019
10
Code: KCS
Length: 2 Days
Overview

The 2 Day KCS v6 Practices course provides all the skills to prepare for a KCS Adoption and Practice. Knowledge-Centered Service (KCS®) is a registered Trademark of the Consortium for Service Innovation™.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
This intensive KCS v6 Practices Workshop will provide all the needed insights and skills to team members involved in KCS. Whether you're planning for KCS adoption, refreshing your knowledge practices, designing KCS knowledge governance processes, this workshop and exercises will ensure you are well-equipped.This workshop includes a V6 Practices - practice exam voucher
WHAT YOU’LL LEARN

Attendees will gain a deep understanding of;

  • KCS and its benefits 
  • KCS best practices with industry examples 
  • KCS content: standards and quality 
  • The structured problem-solving workflow
  • Roles and responsibilities
  • Performance assessment 
  • Leadership strategies and change management 
  • Technology requirements to enable KCS
  • A road map for KCS adoption 
WHO SHOULD ATTEND

This course is meant for service professionals and knowledge workers needing to dramatically improve service support and customer service success.

Managers implementing knowledge practices to increase staff and customer satisfaction in service and support across the enterprise, Service Desk Team leads. 

Operations and Support Managers looking to shift-left the knowledge for a shared-service environment and customer self-service, DevOps Team Leads preparing knowledge for support and other service management teams.

Human Resource, Financial Services, Legal knowledge professionals preparing knowledge for staff and customer self-service. 

COURSE OUTLINE

Courses are led by CATALYNK Limited KCS® Trainers, certified by The KCS Academy to deliver this course

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