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ITIL4UP: Upgrade to ITIL 4 Foundation Certification

Guaranteed to Run Scheduled Fully Booked
Location
Wellington
Christchurch
Jun 2019
24
Aug 2019
12
Sep 2019
9
Nov 2019
18
OBJECTIVES
Upgrade your existing ITIL v3 skills and knowledge to ITIL 4 which is built on the established core of best practice in the ITIL guidance, and earn the ITIL 4 Foundation Certificate in IT Service Management in two days!

Our ITIL 4 upgrade course is designed to help participants who already hold the ITIL v3 Foundation Certificate to gain an understanding of what’s new and different in the ITIL 4 principles. You will need to produce a copy of your ITIL v3 Certificate on enrolment.

This class is also available as On-Demand - 6-month subscription.

PREREQUISITES

You will need to produce a copy of your ITIL v3 Certificate on enrolment.

WHAT YOU’LL LEARN

At the end of this new two-day course, attendees will have an understanding of the following:
• Understand the differences between ITIL v3 and ITIL 4
• The seven Guiding Principles of ITIL 4
• ITIL's new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

WHO SHOULD ATTEND

The ITIL 4 Foundation Upgrade Certification Course is designed for anyone who has a solid comprehension of ITIL v3 and has attained the ITIL v3 Foundation Certification and wishes to upgrade their certification to ITIL v4.

Examination

Note that there is no bridging exam for ITIL 4 – it is the same exam for both the three-day foundation course and this two-day upgrade course.


COURSE OUTLINE



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