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ISO3: ITIL® Lifecycle: Service Operation (SO) v3

Guaranteed to Run Scheduled Fully Booked
Location
Wellington
Nov 2020
23
Feb 2021
9
Mar 2021
22
May 2021
3
Jun 2021
14
Jul 2021
26
Sep 2021
6
Oct 2021
18
Nov 2021
29
Code: ISO3
Length: 4 Days
Overview

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
This comprehensive four-day course will provide you with critical knowledge andpractical guidance on the service delivery and support phase within ITIL V3’s service lifecycle model, viewed as the “factory” of IT.

Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. This overall view facilitates the detection of any threats or failures to service quality, and must be extended to encompass external aspects of service provision, including, where necessary, shared or interfacing processes and tools.

Candidates must hold the ITIL v3 Foundation Certificate in IT Service Management, attained through the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

This class is also available as On-Demand - 6-month subscription.

Auldhouse is the Authorised Delivery Partner for Pink Elephant.

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