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Dynamics 365 Fundamentals for Sales Bootcamp

Guaranteed to Run Scheduled Fully Booked
Location
Auldhouse Anywhere
Feb 2022
7
Code: D365F
Length: 4 weeks
Overview

This program will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.

Delivery format(s)
Anywhere
Anywhere
OBJECTIVES

Auldhouse and DDLS are offering the Microsoft Digital Academy for students who need a flexible, self-paced mode of study. If you find it difficult to do full-time training, and would prefer to progress through lessons and learning around your work (and life) schedule, the Microsoft Digital Academy is for you.

Starting 7 February and ending 8 March 2022.

This bootcamp-style program is completed over four weeks and includes weekly, online self-paced modules and online Q&A sessions with our Microsoft Certified Trainers (MCTs) and industry professionals. The exam voucher for MB-910 is also included.

Best of all, you get to learn with a like-minded, fun and supportive community of students, and you will be ready for your Certification exam once you have completed the course. There’s even a live virtual graduation event!

What is the time commitment?
We recommend that you set aside approximately one to two hours per week to ensure you have the depth of knowledge required to pass the exam. This would be enough to complete the self-paced online modules and online Q&A sessions. All events are optional and will be recorded if you can’t attend live and want to watch later.

Prerequisites:
Familiarity of business applications and the desire to customise and implement them for your business.

What you will learn:

This program will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365.
You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This program will include lectures as well as hands-on labs.

After completing this program, you will be able to:

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)


Who should attend:
Ideal for candidates who are responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements and configuring the solution and applications. Individuals who complete this program would be tasked with implementing a solution using out of the box capabilities, codeless extensibility, application and service integrations.

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