A+: CompTIA A+

CompTIA’s A+ certification is the industry standard for validating the foundational skills needed by today’s computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires passing two exams: CompTIA A+ Essentials Exam 220-901 and Practical Application Exam 220-902.This training course is focused on CompTIA A+ certification exam preparation, and you'll gain necessary knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.

• End-user skills with Windows-based PCs
• Basic knowledge of computing concepts

• Prepare for the latest A+ certification exams (CompTIA A Plus Certification Prep)
• Fundamentals of computer technology
• Install and configure PC operating systems
• Configure common features for Android and Apple iOS mobile operating systems
• PC components
• Preventative maintenance
• Operating system technologies
• Communicate with customers in a professional manner
• Computer hardware and peripherals
• Network connections
• Laptop and portable computing device components
• Support printers and scanners
• Secure PCs

CompTIA A+ certification is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

1. Troubleshooting

• Troubleshooting theory
• Safety

2. Motherboards and CPUs

• Motherboards
• CPUs

3. Computer Power Supplies

• Power supply connectors
• Power supply installation
• Power supply troubleshooting

4. Memory

• Read-only memory
• Random access memory

5. Computer Expansion

• Expansion interfaces
• Expansion card installation
• Connectors and cables

6. Physical Storage

• Disk drives
• Redundant array of independent disks (RAID)
• Optical drives
• Other storage methods

7. Input-Output Devices

• Input devices
• Output devices
• Dual input-output devices

8. Display Devices

• Display types
• Display installation
• Display troubleshooting

9. Operating Systems

• Windows versions and features
• Windows installation and upgrades
• Non-Windows operating systems

10. Windows Management

• Operating system features and tools
• Control Panel utilities
• Command-line tools
• Troubleshooting

11. Network Basics

• Classifying networks
• Network devices
• Internet connections

12. Network Cables and Connectors

• Twisted-pair connections
• Coaxial connections
• Optical media

13. Network Protocols

• TCP/IP settings
• Transport protocols
• Application protocols

14. Wireless Networking

• Wi-Fi standards
• Wireless encryption

15. Windows Networking

• Sharing and security
• Network connections
• Connection troubleshooting

16. Virtualization and Cloud Computing

• Virtualization
• Cloud computing

17. Mobile Devices

• Mobile device types
• Mobile device connectivity
• Mobile device troubleshooting

18. Security Basics

• Security threats
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19. Securing Devices and Data

• Workstation security
• Mobile device security
• Security troubleshooting

20. SOHO Network Configuration

• SOHO router features
• Network security

21. Printers and Multifunction Print Devices

• Printer technologies
• Printer installation
• Printer maintenance
• Printer troubleshooting

22. Custom Computers

• Custom computer considerations

23. Operational Procedures

• Environment
• Safety
• Content and privacy
• Professionalism