PDPSDM: Problem Solving and Decision Making Training

In the workplace, you’ll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.This course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, and identifying options to achieve accurate decision-making and problem solving.This course is delivered in partnership with PD Training.

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After completing this course, participants will have learned to:

• Apply problem-solving steps and tools
• Analyse information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create a plan for implementing, evaluating, and following up on decisions
• Avoid common decision-making mistakes
• Understand problem-solving
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Use SWOT Analysis
• Make good group decisions
• Analyse and select solutions
• Plan and organise

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this Decision Making Training Course in New Zealand, participants receive training in applying problem solving to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes, and more.

Having a process to work through can take the anxiety out of problem-solving and make decision-making easier. That’s what this two-day workshop is all about.

Lesson 1 - Introduction  Icebreaker Workshop Objectives	Lesson 2 - Getting Real  Pre-Assignment Review Debrief
Lesson 3 - Definitions  Defining Problem Solving & Decision Making Problem Identification Eight Essentials to Defining a Problem Problem Solving in Action	Lesson 4 - The Problem Solving Model  Model Overview Real Problems Debrief Phase One Phase Two Phase Three
Lesson 5 - Making Decisions  What it Means Types of Decisions Facts vs. Information Decision-Making Traps	Lesson 6 - Case Study  The Truck Debrief
Lesson 7 - The Problem Solving Toolkit  The Basic Tools The Fishbone Degrees of Support Creative Thinking Methods Brainstorming & Brainwriting Debrief More Methods	Lesson 8 - Making Good Group Decisions  Working Toward the Decision Avoiding Fatal Mistakes
Lesson 9 - Aspirinia  Decision Information Individual Actions Steps Group Planning Exercise Debrief	Lesson 10 - Analysing & Selecting Solutions  Selecting Criteria Creating a Cost-Benefit Analysis Debrief
Lesson 11 - Swotting Up  SWOT Analysis Individual Analysis	Lesson 12 - Planning & Organising  Introduction Follow-Up Analysis Evaluate Adapt, Close & Celebrate