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PDEI: Emotional Intelligence

Guaranteed to Run Scheduled Fully Booked
Location
Wellington
Auckland
Christchurch
Dec 2020
14
14
Jan 2021
11
11
Mar 2021
19
19
Jun 2021
8
8
Aug 2021
27
27
Oct 2021
19
19
Dec 2021
13
13
Code: PDEI
Length: 1 Day
Overview

This course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, while also covering key interpersonal skills like active listening and understanding body language.

Delivery format(s)
On-Site
On-Site
Classroom
Classroom
OBJECTIVES
The Emotional Intelligence (EQ) course teaches you how to develop your emotional intelligence, or your ability to manage your responses based on your objective assessment of different personalities and situations.After completing this course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language, the benefits of having a high EQ both at home and in the workplace and much more.This newly found emotional awareness allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.This course is delivered in partnership with PD Training.
PREREQUISITES

None.

WHAT YOU’LL LEARN

After completing this course participants will be able to:

  • Define Emotional Intelligence (EQ)
  • Identify the benefits of emotional intelligence
  • Learn the five core skills required to practice emotional intelligence
  • Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
  • Read associated verbal and nonverbal communication (body language)
  • Successfully communicate with others in a non-verbal manner (body language)
  • Verbally communicate with others
  • Interpret and manage your emotions
  • Master tools to regulate and gain control of one’s own emotions
  • Articulate your emotions using the right language
  • Balance optimism and pessimism
  • Effectively impact others
  • Relate emotional intelligence to the workplace
  • Use the concepts and techniques in the workplace
COURSE OUTLINE

Healthy Emotions + Clear Thinking + Appropriate Action = High EQ 

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly. 

This course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, while also covering key interpersonal skills like active listening and understanding body language. 

Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their emotional responses to particular situations.

Lesson 1 EQ - A Passing Fad?
  • The Power of Emotions
  • The Limbic System 
  • Useful Models of Emotional Intelligence
  • Reflection
Lesson 2 - I Feel therefore I Am
  • Tuning in to your own emotions
  • Johari Window
  • Self-Control
  • Resilience
  • Reflection
Lesson 3 - The Emotions of Others
  • Interpersonal skills
  • Social Awareness and Empathy
  • Emotions and Culture
  • Reflection
Lesson 4 - Emotions @ Work
  • Influencing Others
  • Having difficult conversations
  • Dealing with change
  • Toxic Workplaces and Emotional Intelligence
  • Reflection
Lesson 5 - The Dark side 
  • Manipulation
  • Emotional Honesty
  • Reflection
Lesson 6 - Leading and Emotions
  • Leadership and Emotional Intelligence
  • Emotional Agility
  • Cultivating EI in organisations
  • Reflection
Lesson 7 - Reflections
  • Create an Action Plan
  • Accountability = Action
  • References

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