Code: PDEI
Length: 1 Day
Overview
This course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, while also covering key interpersonal skills like active listening and understanding body language.
Delivery format(s)
OBJECTIVES
PREREQUISITES
None.
WHAT YOU’LL LEARN
After completing this course participants will be able to:
- Define Emotional Intelligence (EQ)
- Identify the benefits of emotional intelligence
- Learn the five core skills required to practice emotional intelligence
- Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy
- Read associated verbal and nonverbal communication (body language)
- Successfully communicate with others in a non-verbal manner (body language)
- Verbally communicate with others
- Interpret and manage your emotions
- Master tools to regulate and gain control of one’s own emotions
- Articulate your emotions using the right language
- Balance optimism and pessimism
- Effectively impact others
- Relate emotional intelligence to the workplace
- Use the concepts and techniques in the workplace
COURSE OUTLINE
Healthy Emotions + Clear Thinking + Appropriate Action = High EQ
Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. It allows you to read the personality style of individuals and adjust your communications accordingly.
This course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, while also covering key interpersonal skills like active listening and understanding body language.
Participants will learn to develop and implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their emotional responses to particular situations.
Lesson 1
EQ - A Passing Fad?
| Lesson 2 -
I Feel therefore I Am
|
Lesson 3 - The Emotions of Others
| Lesson 4 - Emotions @ Work
|
Lesson 5 - The Dark side
| Lesson 6 -
Leading and Emotions
|
Lesson 7 - Reflections
|