Length: 1 Day
During this course, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.
After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superiors working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.
This class is also available as a 3-hour Live Online class.
This course is delivered in partnership with PD Training.
WHAT YOU’LL LEARN
After completing this course, participants will have learned to:
- Adapt to the manager’s needs and style of working
- Take initiative when needed
- Develop social intelligence
- Develop basic business acumen
- Understand the importance of office management
- Listen actively
- Understand and use social media management
- Handle difficult people and situations
During this course in New Zealand, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.
This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.
|Lesson 1 - ||Lesson 2 -
Working with your Manager
|Lesson 3 - Handling Difficult and Demanding People in the workplace
||Lesson 4 -
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
|Lesson 5 -
Managing the Office
||Lesson 6 -
Social Media Management
|Lesson 7 - Work – Life Balance
||Lesson 8 - Reflections