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Professional Development
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PDCPS: Creative Problem Solving

Professional Development, Business Communication
Code: PDCPS

$695.00 excl GST

Length: 1 Day

This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Creativity can be learned and fostered as a professional skill, and can provide individual inspiration as well as being a useful team building tool.

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PDCT: Critical Thinking

Professional Development, Personal Development
Code: PDCT

$1,390.00 excl GST

Length: 2 Days

In this course by PD Training New Zealand, you will get hands-on experience with a wide range of practical tools (including the Watson-Glaser® Critical Thinking II Development Report) to help you make critical thinking an indispensable part of your skill set and management style. You will learn things about yourself that you didn't know and make internal, personal discoveries that can literally change the way you think about and approach your life.

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PDCST: Customer Service Training

Professional Development, Customer Service
Code: PDCST

$695.00 excl GST

Length: 1 Day

In order to create higher levels of customer satisfaction, you need to go beyond delivering a "good" customer service and exceed your customers’ expectations with "exceptional" service.

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PDDDP: Dealing With Difficult People in the Workplace

Professional Development, Personal Development
Code: PDDDP

$695.00 excl GST

Length: 1 Day

Learn how to approach difficult people and how to understand and influence them, so that a successful resolution can be achieved without negativity and emotional damage.

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PDDCC: Delivering Constructive Criticism

Professional Development, Personal Development
Code: PDDCC

$695.00 excl GST

Length: 1 Day

Providing criticism, even when positive, is one of the most challenging tasks. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

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PDEE: Email Etiquette

Professional Development, Business Communication
Code: PDEE

$695.00 excl GST

Length: 1 Day

Learn skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

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PDEI: Emotional Intelligence

Professional Development, Business Communication
Code: PDEI

$695.00 excl GST

Length: 1 Day

This course is useful for anyone who leads or works with other people, no matter what size the organisation. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy, while also covering key interpersonal skills like active listening and understanding body language.

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PDFS: Facilitation Skills

Professional Development, Training, Facilitation and Presentation
Code: PDFS

$695.00 excl GST

Length: 1 Day

This course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. Learn about promoting and managing group participation, collecting evidence and gaining "buy-in", how to stay on track and remove distractions, handling difficult people and much more.

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PDAF: Advanced Facilitation Skills

Professional Development, Training, Facilitation and Presentation
Code: PDAF

$1,390.00 excl GST

Length: 2 Days

Learn to distinguish facilitation from instruction and training, establish ground rules, develop facilitation techniques, give effective feedback, understand the stages of team development and much more.

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