Based on the Service Desk Institute's (SDI) regularly updated Professional Standards - SDI certifications provide a structured IT service and support career path and progression route.
Certify your ability to:
- Demonstrate understanding of service desk requirements, skills and best practices to an employer.
- Positively impact the efficient running of service desk & IT support functions.
- Increase productivity and customer satisfaction.
- Train new starters.
- Aid preparation for service desk audit if required/appropriate.