Certifications

Microsoft Certified: Dynamics 365 Fundamentals

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Skills measured

  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe shared features (15-20%)

Download exam skills outline



*Please note: Unless specified, exams are not included with the course fee and need to be purchased separately in order to obtain certification.

Exams are administered at our Pearson VUE exam centre. Book your exam here.

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