Certifications

Achieve a gold standard service desk.

Based on the Service Desk Institute's (SDI) regularly updated Professional Standards - SDI certifications provide a structured IT service and support career path and progression route.

Certify your ability to:
  • Demonstrate understanding of service desk requirements, skills and best practices to an employer.
  • Positively impact the efficient running of service desk & IT support functions.
  • Increase productivity and customer satisfaction.
  • Train new starters.
  • Aid preparation for service desk audit if required/appropriate.


Service Desk Analyst
Service Desk Analyst (SDA)
Service Desk Manager
Service Desk Manager (SDM)